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Backyard Shops Return Policy
All items come with a 30-day satisfaction guarantee. If you're not pleased with your purchase we will exchange it or refund your money, provided the following:
- The item is NOT made-to-order
- You call us at 877/367-4253 within 30 days of purchase for a RETURN AUTHORIZATION NUMBER.
- Outside of carton must be clearly marked with RA number. Returns shipped without RA number will be refused.
- You must return all included parts.
- You return the product in it's original package
- The product must be in resaleable condition
- A 20% repackaging charge on all returns will be charged
- Customer errors are not refundable (if you are placing an on-line order, double-check that your information is correct)
Our outbound and inbound shipping costs will be deducted from the refund amount.
Replacement parts will be sent for items that arrive with damaged or defective parts.
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NOTE: On items marked " This item no shipping charges! " this applies to
- US contiguous 48 states
- ground shipping only
- express shipping charges are additional
- shipping charges to Hawaii, Alaska and Canada (if available) are additional
Next Day, 2nd-Day, & 3rd-Day delivery:
All orders can be shipped for Next-Day, 2nd-Day, or 3rd-Day delivery for an additional charge.
Selecting one of these faster delivery methods DOES NOT speed up the manufacturing of your order -- it only speeds up the delivery of your order once it has been manufactured and has left the warehouse.
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ADDRESS PLAQUES
Address plaques are custom-made to order. They take approximately 2-3 weeks for manufacturing and shipping.
Personalized Address Plaques
Cancellations & Returns Policy
Cancellations: Should you decide to cancel a plaque order, we must know ASAP, preferably within 24 hours. If we are able to cancel your order before it is processed and produced, there is no charge for the cancellation. If the product has been shipped, it is not returnable.
Refunds: Customer errors are not refundable (if you are placing an on-line order, double-check that your information is correct). Should incorrect information be processed and the plaque is manufactured and shipped, our policy is to offer a replacement of the plaque that was originally ordered at a discounted price to the customer.
For more information please call our Customer Service at 1-877-367-4253.
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